Where we deliver
We deliver within India only. We do not ship internationally.
Processing and delivery times
- Orders are usually packed and dispatched within 1 working day of payment.
- Delivery usually takes 3 to 7 working days after dispatch, depending on your PIN code.
- Our online orders team sends you tracking details on WhatsApp once your order ships.
Delivery times are estimates. Remote areas, an incomplete address, public holidays or courier delays can make them longer.
Delivery charges and payment
- Orders of ₹999 and above ship free.
- Orders below ₹999 have a delivery charge of ₹60, shown at checkout before you pay.
- Orders are paid online when you order. We do not offer cash on delivery.
Changing or cancelling an order
You can change the delivery address or cancel an order free of charge until it is dispatched. Message our online orders team on WhatsApp at 98253 34411 with your name and payment reference. Once an order has shipped it can no longer be cancelled.
Damaged, wrong or missing items
If a product arrives damaged, leaking or wrong, or an item is missing, tell our online orders team within 48 hours of delivery on WhatsApp at 98253 34411, with a photo of the parcel and the product. We will send a replacement or refund that item in full.
Returns
For hygiene and safety, opened skincare products cannot be returned unless they arrived damaged or faulty. Unopened products in their original sealed packaging can be returned within 7 days of delivery; the return shipping cost is deducted from the refund unless the item was faulty.
If a product irritates your skin, stop using it and message our online orders team. If you have a reaction that does not settle, see a doctor.
Refunds
Approved refunds go back to the original payment method within 5 to 7 working days. Banks may take a little longer to show the credit.
Contact
Questions about an order, shipping or a return: our online orders team on WhatsApp or by phone at 98253 34411 during clinic hours, or email help@ornaskin.com.